Terms of Service

SHIPPING

All orders are shipped on Monday - Friday, excluding holidays. Signature upon delivery required, no exceptions. 

Once your order is processed, you will receive a confirmation email. Orders are processed within 2-3 business days. Once processed you will receive your order within 3-10 business days.  

We are unable to ship to PO Box and military addresses.

FERN is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

SHIPPING RATES

We provide FREE all across Malaysia. For all international orders, there will be additional charges based on the location and the shipping items.

RETURNS/EXCHANGES

If you are not completely satisfied with your FERN online purchase,  you may send it back to us for an exchange.

EXCHANGES PROCEDURE

PAYMENT