All orders are shipped on Monday - Friday, excluding holidays. Signature upon delivery required, no exceptions.
Once your order is processed, you will receive a confirmation email. Orders are processed within 2-3 business days. Once processed you will receive your order within 3-10 business days.
We are unable to ship to PO Box and military addresses.
FERN is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
We provide FREE all across Malaysia. For all international orders, there will be additional charges based on the location and the shipping items.
If you are not completely satisfied with your FERN online purchase, you may send it back to us for an exchange.
- Please email firstname.lastname@example.org prior to returning merchandise to receive a return authorization number.
- All merchandise returned must be unworn, unwashed, with price tags intact.
- Returns must be shipped with tracking number.
- Exchanges must be received within 10 days of the original ship date.
- Exchanges are processed within 7 days after we receive the merchandise. You will receive a confirmation email when your exchanges/credits are processed.
- We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.
- Sale merchandise is Final Sale. No exchanges will be accepted.
- Email email@example.com to receive an RA number
- Securely pack merchandise and mark the return authorization number on outside of box
- Please note the nature of the return or exchange on the invoice, i.e. did not fit, did not like, etc
- If you have any questions please email firstname.lastname@example.org
- We accept Visa®, MasterCard®, and American Express® via Paypal.